APPLICATION SUPPORT SPECIALIST
This position is responsible for providing our clients support and training for various Fischer software applications.
JOB RESPONSIBILITIES
- Providing phone and email support to clients including logging and monitoring calls and emails in ticket tracking system following Fischer’s support process
- Escalating unresolved calls and emails and clearly articulating issues to the escalation team
- Creating statement of work documents for requests outside of our standard support agreement
- Providing ad-hoc reports using our software (no programming required)
- Training employees and clients to use our various software packages and modules
- Working with clients and development to identify and QA test bug fixes and assisting QA with software testing.
- Performing other support and help desk duties as assigned
YOUR ATTRIBUTES
- Excellent communication, organization and interpersonal skills Must be Customer Service oriented and capable of providing excellent customer service to our Clients
- Excellent problem-solving skills and usage of knowledge-base
- Outstanding work ethic and commitment to individual and organizational success
- Demonstrated ability to learn new things and doing things better
- Excellent analytical and advanced troubleshooting skills with end-users/customers
- Exemplary business ethics, professionalism, and integrity
- The ability to manage multiple tasks and projects, both independently and also as part of a team
QUALIFICATIONS
- Associate degree in computer or business related field
- Proficient in Microsoft Office applications
- Experience with software training a plus
- Report writing software experience a plus
- Knowledge of commercial real estate and/or commercial real estate software a plus
- Help desk experience a plus
- Some business travel may be required